SUPPORT
Get the right kind of help.
Use public support for ordinary defects and a private channel for security issues. Never share wallet recovery material.
Product support
For Hive, extension, account, validator, or documentation problems, search the documentation first. If the issue remains, open a GitHub issue with the affected version, operating system, expected result, and redacted logs.
Account and privacy requests
Email ops@qsdm.tech for QSDM Account access or deletion requests and general website support. Send the request from the verified account email when possible.
Security vulnerabilities
Use GitHub's private vulnerability-reporting page. Do not open a public issue with exploit details, credentials, private keys, wallet backups, or personal information.
What support will never ask for
- wallet private keys or recovery phrases;
- keystore JSON files or passphrases;
- remote desktop access to move funds; or
- payment to unlock an account or wallet.